Frequently Asked Questions
Our goal is your satisfaction—if you need assistance, please see if there is a FAQ to assist you.
If you still require assistance, call the Civic Box Office: 831-420-5260; Tues-Fri 11am-6pm
Ticket Delivery Questions
You will choose your Ticket Delivery Method when you check out. Tickets will either be delivered to you via STANDARD MAIL (NOTE: mail is no longer an option 10 days before the event start date), held at WILL-CALL or emailed for PRINT AT HOME. Please note if you chose the Print at Home delivery method option your tickets will be an attachment with your Order Confirmation message from firstname.lastname@example.org. Each page is one ticket.
Please check that your account has the correct email address and add email@example.com to your address book to avoid ticket emails going into spam!
1. How will I receive tickets I have ordered online?
a. You can choose to receive your tickets by mail (please choose a secure mailing address as lost or stolen tickets may not be replaced) or pick them up from Will Call as early as 2 business days after the order was placed or the day of your event. You will be required to show ID at Will Call to receive your tickets. If you purchase tickets online less than 10 days prior to a performance your tickets will be waiting at Will Call. Print at Home is also available for select events. Print at Home tickets are emailed as a PDF attachment to your Order Confirmation message. Each page is one ticket. Please check that your account has the correct email address and add firstname.lastname@example.org to your address book to avoid ticket emails going into spam.
2. What if someone else is picking the tickets up at will call?
We do require a photo I.D. to pick up the tickets at will call but we are happy to change the name for will call. Please have the original purchaser contact the Box Office prior to the event date to change the will call name.
3. I chose to receive my tickets by mail. When shoudl I receive them?
You tickets should arrive within 10 business days from your order date.
4. What if my tickets are lost in the mail or I didn't receive my Print at Home tickets by email?
Please contact the box office if you do not receive your mailed tickets 10 days prior to your event.
Print at Home tickets are emailed immediately after you complete your purchase. Check your Spam or Junk folder.
If you do not receive the email with the attached PDF tickets, you can request that Santa Cruz Tickets re-send the tickets to your email. Please note that this will void any originally emailed tickets. To request a re-print of Print at Home tickets:
> Go to My Account
> Click the "Order History" tab on the left menu
> Find the performance and click the "Forward/Reprint" link on the right
> A pop up box will ask you to select the Performance you want to re-print tickets for--check the box and click "Continue"
> A pop up note will ask you to confirm the re-print
> The original tickets will be void
> A new email with the re-printed tickets should arrive in your email inbox from Tickets@santacruztickets.com
If you still have trouble with recieving the emailed tickets, contact the Civic Box Office at (831) 420-5260.