Refund Policy

Please check your tickets carefully - ALL TICKET SALES ARE FINAL.
See Terms of Use and General Policies for more limitations and information.  


Please check your purchase carefully - ALL TICKET SALES ARE FINAL. Refunds are given only in the case of event cancellation.
Due to the nature of the performing arts, programs are subject to change without notice. Please provide a contact number or email at time of purchase so we may contact you in the event of such changes.
No refunds are given for duplicated web orders or for differences in full price tickets versus discounted priced tickets.
Some events have discounts for students, seniors, etc. If you feel you are eligible for a discount (senior, student, etc.), please indicate at the time of your order and be prepared to show id for entry into the event.
Exchanges are allowed by producer policy only; please check with the Civic Box Office for exchange policies and fees for a specific event/producer.

Ticket Use/Reprints

Unfortunately, in most instances tickets cannot be replaced if lost, stolen, or destroyed; keep tickets away from high heat as they are printed on special thermal stock that will turn black.
Tickets are valid only for the event and seat for which it is issued; and are not transferable or redeemable for cash.
Torn, scanned, or validated tickets are not transferable and cannot be used for re-entry unless posted otherwise. 
Should you need to report your tickets stolen, please contact your local police administration and advise the Box Office of a case number. If the stolen tickets are discovered to be used at the event, the proper authorities will be informed.
Your ticket is a revocable license; Management reserves right to eject disorderly patrons without refund.
Tickets purchased from unauthorized sources may be lost or stolen and are void. Use of your ticket assumes all risk and danger in participating in event and authorizes permission for use of your image or likeness in rebroadcast.
Should you have any questions or concerns, please contact us at the Civic Box Office. Should you have concerns during an event, please advise the House Manager.

We hope you enjoy the event!

We welcome your feedback; contact information below.

Santa Cruz Civic Auditorium Box Office | 831-420-5260 | Tues-Fri 11am-6pm
307 Church Street | Santa Cruz, CA 95060